Please visit My Account – Johnny Prosciutto – Artisanal Italian Products & follow the instructions given by the website.

Please visit https://johnnyprosciutto.com/my-account/ and use your details to login.

Please contact us immediately via email, facebook or by telephone.

It is possible the email entered isn't correct or it could be in your spam folder

(Please always check your spam folder)

We will need to correct your information, so that you will promptly receive all our emails especially when your order has been shipped, so you can track it.

All orders are subject to what has been ordered.

Some orders ship quicker versus others that may require more time to prepare

As an example, if a client orders a whole sliced prosciutto on a Saturday or Sunday then this order may be delayed for the following week as we wont have enough time to prepare the order for Monday/Tuesdays shipment deadline.

If whole items are purchased they will ship on-time and quickly

If sliced items are purchased, this may delay your order depending on what day you placed your order.

If your has not shipped on Monday or Tuesday, then it will be shipping Monday or Tuesday the following week.

We never exceed a 1 week wait period. If your order hasnt been shipped within 1 week, please contact us at info@johnnyprosciutto.com

Yes we do!

Once shipped, you'll receive your tracking number/link within your shipped confirmation email.

Yes!

We can but we will need to create a manual invoice and retake your credit card information as we do not store any credit card information on our website.

We will need to contact you and retake your information and then add your new order number to your existing order number.

Please contact us at info@johnnyprosciutto.com with your order number and we will refund the shipping cost if your order qualifies for free shipping

The tracking number provided will only become active once FedEx scan’s your package. If no information has been updated within over 48 hrs, please contact us

In the event your missing items please contact us at info@johnnyprosciutto.com with your order number and we will either resend the missing product or refund the cost of the missing product.

We always work with our clients in resolving all matters.

In the event you should receive a bad product, please contact us at info@johnnyprosciutto.com with your order number and we will either resend the product or refund the cost of the bad product.

We always work with our clients in resolving all matters.

We prepare all online orders for shipment on Saturday and Sunday with the FedEx tracking labels but We only add the Frozen Gel pack the day it is being shipped (Monday or Tuesday)

The Following Products are NOT Eligible for Free Shipping: Specialty Cheese, Olives, Taralli & Condiments

( These products are not counted towards the $99 subtotal to activate Free Shipping)

Also, Free shipping is only available for the following provinces: Quebec & Ontario

Unfortunately, we do not cover packages that are stolen.

Please track your order with your tracking information from your shipped confirmation email.

We are not responsible if your package is stolen nor do we refund/resend stolen packages.

(This is a sensitive situation that we cannot control)